AUSTIN, Texas – November
19, 2009 – Once a realm ruled by the
mighty BlackBerry, the enterprise has been infiltrated
by the Apple iPhone in recent months. Now enterprise
mobility management vendor Trust Digital is giving IT
organizations some control over these upstart devices.
And Trust Digital is also introducing a channel program
for solution providers, service providers and systems
integrators.
Solution providers looking to support mobility and
mobile phones such as BlackBerry and Treo as a part
of their practice have been noticing something different
lately. The realm once ruled by BlackBerry has been
infiltrated by a young upstart—the Apple iPhone.
During Apple's most recent earnings call, company executives
told analysts that iPhones were being used in 50 of
the Fortune 100 companies today. It's something that
enterprise mobility solution providers have been noticing
as well.
"We are starting to get requests to support the
iPhone," says Melanie Gray, president and CEO of
Movero Technology, an enterprise mobility solution provider
based in Austin, Texas. "This is not just something
I'm supporting on the side now."
Companies that never would have thought of letting
in an iPhone a year ago have allowed employees to start
using their devices on the corporate network and now
are looking for ways to roll them out to the rest of
the staff, Gray says.
This provides more of a services opportunity for solution
providers like Movero, says Gray, who notes that she
doesn't mind that Apple doesn't really have a reseller
program for the iPhone. Her company doesn't make money
on device sales; it makes money on services.
"I love all the new mobile OSes coming out,"
she says. "They are a new challenge to the enterprise.
Now you have multiple carriers with different OSes.
Now you have iPhone and Android coming in."
Part of the reason why the iPhone is making inroads
into this exclusive club of enterprise mobility solutions
is that other new solutions are available that make
the iPhone more enterprise-friendly. Case in point:
Trust Digital, which is introducing a new channel partner
program Nov. 16 that incorporates the iPhone into its
enterprise mobility management solution.
Trust Digital offers an enterprise mobility management
console for iPhones that enables secure e-mail access,
the creation and provisioning of device policies, the
distribution of device certificates, and the monitoring
of device status, and also ensures user and corporate
compliance, according to the company.
Nick Turner, vice president of service provider sales
for Trust Digital, says solutions such as BlackBerry
Enterprise Server provide control and management for
an array of devices, giving managers control over the
fleet. And lack of that control is what IT organizations
don't like about the iPhone.
However, "We fill that hole for iPhone,"
Turner says. Turner says Trust Digital launched iPhone
support in January and it began to take off in June
when the iPhone 3GS was launched.
Gray says she is using an iPhone now personally, but
the rest of her sales team is still using BlackBerrys.
"That's typical for most of our customers,"
says Turner. "The C-level executive gets the iPhone
first and then it spreads. If you look at how BlackBerry
started in the enterprise—well, that's how it
started, too."
At some companies, users are now "double-barreling
it" with a BlackBerry in one hand and an iPhone
in the other hand, says Turner.
"We have a problem today that we are not managing,"
he says. "Innovation is being driven by the user.
We let IT embrace that."
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