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MANAGED WIRELESS SERVICES

Wireless Help Desk
Troubleshooting for wireless devices, mobile email, and mobile applications

Smart phones have become a fundamental component of a corporation’s infrastructure. With smart phones in the hands of both individual and corporate liable employees, there is a sense of urgency to support the population of end-users who access company email and proprietary information maintain productivity.

Typical IT departments lack the time or experience to handle complicated wireless support issues, leaving employees to resolve wireless issues on their own, taking time away from productive work.

Movero Technology’s Certified Mobility Support Team virtually eliminates the time spent waiting on hold with the carrier or traveling to the local retail store to resolve billing questions and technical issues. Customers are provided with their own Toll-Free number for all their billing and technical support needs.

Movero Technology guarantees that within 60 seconds of calling, a certified mobility support specialist will be available to service the account and resolve the issue. Employees are free to return to high value work that is core to your business.

Movero Technology offers the following services to support your population of wireless end users:

Technical Support
Troubleshoot and offer step-by step instructions on:

  • Email and calendar setup
  • Wireless device interface issues
  • Mobile application setup and sync
  • Mobile device Virtual Private Network (VPN) setup

Multiple Carrier Support
Explain and walk users through carrier protocols including:

  • Phone activation
  • Moves, Adds, Changes, and Disconnects (MACD) to service
  • Explanation of charges

Kitting & Shipping
Onsite:

  • Load and configure mobile applications
  • Test wireless devices, network, mobile app functionality
  • Insert custom literature with company-specific instructions to end user

Account Manager
Dedicated support:

  • Single point of contact for your wireless program
  • Defined escalation paths to resolve issues quickly
  • Quarterly account reviews that offer insight to cost savings and best practices
  • Weekly feedback sessions to fine tune your wireless program

Movero Technology’s 24X7 Certified Mobility Team supports all Push Email technologies including BlackBerry Enterprise Server, Good and Microsoft Exchange.

Mobile Email Administration
Manage and administer:

  • IT policies
  • MACD users on the server
  • Kill Command for lost or stolen devices

   


 
Asset Management
Wireless Invoice Management
Mobile Device Management
Wireless Help Desk
Procurement and Order Fulfillment
Reporting and Analytics
Responsible Disposal
   
 
 
Knowledgeable People Helping Corporate Employees with Real Mobile Issues

“Thank you for helping me quickly set-up my BlackBerry device. The agent I worked with was very helpful!”
-Senor Applications Chemist
“I cannot recall any lost/found and reorder procedure that was ever as efficient and equally
painless, as so few services serve this well and on a Sunday afternoon no less. Please understand my enthusiasm and relief and accept my even more enthusiastic THANKS!” -Paralegal
“Very supportive and professional and the on-line chat helps us tremendously!”
-Catering & Convention Services Administrative Supervisor
“Outstanding efforts and dedication to help solving a couple of issues I have experienced with my devices and account.”
-Business Development Manager
“A pleasure to work such a professional and polite agent.”
-IT Incident Manager
“I am very appreciative of the service that has been provided by your organization.”
-Information Technology