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| Delivering Managed Mobility Excellence
One Customer at a Time |
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| Industry |
Computer Hardware |
| Customer |
Fortune 500 network systems manufacturer
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| Issue |
Customer acquired industry storage specialist company,
and needed to integrate 750 geographically disparate field
support engineers immediately into their mobile support
infrastructure. Carrier vendors needed to be reduced from
5 down to 2, and the preferred mobile device model needed
immediate deployment to avoid end-of-life issues. |
Movero
Solution |
Integrated mobility management solution delivered procurement,
deployment, rental, inventory management and replacement
services |
| Benefits |
- 750 device orders processed within 10 business days
(rapid refresh)
- Seamless support reduced impact on field engineer
support activities
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| Industry |
Computer Software |
| Customer |
Fortune 1000 desktop publishing software
provider |
| Issue |
IT manager was tasked with providing all mobility-related
services and issue resolution in addition to regular IT
responsibilities. Escalating growth in corporate mobile
end users created IT support bottleneck and ensuing difficulties
in providing high level of support. |
Movero
Solution |
- End user support demands transitioned to Movero
- Integrated mobility solution included customized
procurement platform and 24x7 support services
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| Benefits |
- Movero provided single-point-of-contact support
for staff and end users
- Consistent corporate-branded support experience
for all end users in U.S. and Canada
- Movero provided support for all standard approval
processes, freeing staff to focus on other IT responsibilities
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| Industry |
Healthcare |
| Customer |
Government Healthcare Agency & Independent
Software Vendor |
| Issue |
Customer needed to deploy handheld PDAs to over 3000
doctors in three different states. Doctors required instruction
on native applications a third party e-prescription application.
The government agency needed to reduce fraud while decreasing
negative drug interactions and expenses at the point of
patient care. |
Movero
Solution |
Movero resolved the issue by assigning field trainers
to deploy devices and train physicians on the e-prescription
application and hardware. Additionally, Movero implemented
the certified mobility support team dedicated to assisting
physicians with all troubleshooting and device upgrades
and replacements. |
| Benefits |
- Concept to deployment in only 3 months
- Physician participation rose from under 1% to over
75% thru ongoing
training programs
- Ensured HIPPA compliance
- Provided physician safety net for support
- Ensured maximum ROI for project
- Significant reduction in project risk
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| Industry |
Higher Education |
| Customer |
West Coast educational institution |
| Issue |
University’s growing pool of mobile end users
was stretching IT support resources to the limit. Ordering
and technical issues were using 60% of IT staff’s
available time, squeezing other higher-priority tasks.
Staffing demands and cumbersome billing system resulted
in lengthy delays in provisioning and support. |
Movero
Solution |
- Internal technology integrated directly into the
Movero system
- Wireless Management Portal for procurement requests
- Help desk and toll free number provided 24x7 direct
end user support
- Access to detailed reporting, analytics and asset
management information
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| Benefits |
- Implementation was painless; the university was
up and running in 30 days
- The university did not have to invest in developing
a technology infrastructure to support their growing
number of mobile end users
- Certified mobility experts trained on multiple
device platforms to resolve data, email, and mobile
application questions and issues
- End user issues were handled in a timely fashion
improving overall user experience
- Reporting provided visibility into call and ticket
handling, asset tracking and expense flags
- Reporting capabilities allowed management to easily
make decisions to reduce costs
- Reduced demands on internal IT resources
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“A
sheer joy to speak with and the warmth that she
projects truly personify what should be a Best Practice
for interaction for any business dealing.”