Customer: Fortune 500 network systems manufacturer

Industry: Computer Hardware

Issue: Customer acquired industry storage specialist company, and needed to integrate 750 geographically disparate field support engineers immediately into their mobile support infrastructure. Carrier vendors needed to be reduced from 5 down to 2, and the preferred mobile device model needed immediate deployment to avoid end-of-life issues.

Movêro Solution: Integrated mobility management solution delivered procurement, deployment, rental, inventory management and replacement services

Benefits

• 750 device orders processed within 10 business days (rapid refresh)
• Seamless support reduced impact on field engineer support activities

"I would like you to know the outstanding job the Movêro team did. They turned a complex situation into a simple one." - CTO

Customer: Fortune 1000 desktop publishing software provider

Industry: Computer Software

Issue: IT manager was tasked with providing all mobility-related services and issue resolution in addition to regular IT responsibilities. Escalating growth in corporate mobile end users created IT support bottleneck and ensuing difficulties in providing high level of support.

Movêro Solution

• End user support demands transitioned to Movêro
• Integrated mobility solution included customized procurement platform and 24x7 support services

Benefits

• Movêro provided single-point-of-contact support for staff and end users
• Consistent corporate-branded support experience for all end users in U.S. and Canada
• Movêro provided support for all standard approval processes, freeing staff to focus on other IT responsibilities

"The experience surpassed our expectations!" - IT Manager

Customer: Premier West Coast educational institution

Industry: Higher Education

Issue: University’s growing pool of mobile end users was stretching IT support resources to the limit. Routine warranty and billing issues were using 60% of IT staff’s available time, squeezing other higher-priority tasks. Staffing demands and cumbersome billing system resulted in lengthy delays.

Movêro Solution

• University ordering technology integrated directly into Movêro system
• Help desk and toll free number provided 24x7 direct end user support
• Defined escalation path to IT staff

Benefits

• Substantially improved new order SLA
• Significantly improved end user experience
• Procurement platform & tech support helped reduce mobile demands on IT resources

"Provides a greater level of support for cellular." - IT Director