Customer: Fortune 500 network systems manufacturer

Industry: Computer Hardware

Issue: Customer acquired industry storage specialist company, and needed to integrate 750 geographically disparate field support engineers immediately into their mobile support infrastructure. Carrier vendors needed to be reduced from 5 down to 2, and the preferred mobile device model needed immediate deployment to avoid end-of-life issues.

Movêro Solution: Integrated mobility management solution delivered procurement, deployment, rental, inventory management and replacement services

Benefits

• 750 device orders processed within 10 business days (rapid refresh)
• Seamless support reduced impact on field engineer support activities

"I would like you to know the outstanding job the Movêro team did. They turned a complex situation into a simple one." - CTO

Customer: Fortune 1000 desktop publishing software provider

Industry: Computer Software

Issue: IT manager was tasked with providing all mobility-related services and issue resolution in addition to regular IT responsibilities. Escalating growth in corporate mobile end users created IT support bottleneck and ensuing difficulties in providing high level of support.

Movêro Solution

• End user support demands transitioned to Movêro
• Integrated mobility solution included customized procurement platform and 24x7 support services

Benefits

• Movêro provided single-point-of-contact support for staff and end users
• Consistent corporate-branded support experience for all end users in U.S. and Canada
• Movêro provided support for all standard approval processes, freeing staff to focus on other IT responsibilities

"The experience surpassed our expectations!" - IT Manager

Customer: West Coast educational institution

Industry: Higher Education

Issue: University’s growing pool of mobile end users was stretching IT support resources to the limit. Ordering and technical issues were using 60% of IT staff’s available time, squeezing other higher-priority tasks. Staffing demands and cumbersome billing system resulted in lengthy delays in provisioning and support.

Movêro Solution

• Internal technology integrated directly into the Movero system
• Wireless Management Portal for procurement requests
• Help desk and toll free number provided 24x7 direct end user support
• Access to detailed reporting, analytics and asset management information

Benefits

• Implementation was painless; the university was up and running in 30 days
• The university did not have to invest in developing a technology infrastructure to support their growing number of mobile end users
• Certified mobility experts trained on multiple device platforms to resolve data, email, and mobile application questions and issues
• End user issues were handled in a timely fashion improving overall user experience
• Reporting provided visibility into call and ticket handling, asset tracking and expense flags
• Reporting capabilities allowed management to easily make decisions to reduce costs
• Reduced demands on internal IT resources