Bringing Technological Excellence
to our Customers

Our customers demand the highest level of technological excellence. To deliver service levels that meet these expectations, Movêro Technology has achieved advanced certification throughout our organization and product offerings. Our domestic call center provides a remarkable level of mobile expertise through our dedication to advanced training and certification programs. Our wireless agents receive ongoing certification training and testing with clear pathways provided for their technical development:

• Coordination with partners for training on devices & systems
• Monthly calibrations with our quality analysts
• Certification pathways for agents
• Management training & skills assessments
• Testing on new programs prior to launches to ensure agent competency

Meet the Mobile Experts Behind our
Customers' Successes

Movêro takes pride in our employees’ technical achievements. Meet some of our mobility experts who have helped support our customers from developing mobility assessments and strategic planning, rolling out customer deployments, to providing critical day-to-day support.

	Curtis, Team Manager Curtis is a member of the operations team and manages 15 agents at the Movero Technology call center in Austin, Texas. Part of his responsibilities includes the resolution of agents and client questions, maintaining team metrics, and offering coaching to agent calls and ticket quality. Interview with Curtis
	Julia, Project and Logistics Specialist Julia has been with Movero for 2 and ½ years as a Logistics Specialist. She is responsible for downloading, configuring and testing all customer devices prior to shipment. Interview with Julia
	Rene, Fulfillment Manager Rene is a member of the Operations team and leads the order fulfillment team at Movero. As the Fulfillment Manager, Rene facilitates all fulfillment activities to his team and supports their efforts to complete orders in a timely fashion. Interview with Rene